Welcome to the Refund and Cancellation Policy for Kicks, operated by Alpha Instyle Pvt Ltd ("Company," "we," "us," or "our"). This policy outlines the terms and conditions related to refunds and cancellations of products purchased from our website ("Website"). By placing an order on our Website, you agree to the terms and conditions outlined in this policy.
We offer refunds for products that are defective, damaged, or not as described. To be eligible for a refund, you must contact our customer service team within 2 days of receiving your order. Proof of purchase, including order number and photographs of the defective or damaged product, may be required to process a refund.
To initiate a refund, please contact our customer service team at [admin@alphainstyle.com] or [+91 8010784714]. Provide your order number and details of the issue. Once your refund request is approved, we will provide you with instructions on returning the product. The product must be returned in its original packaging. After we receive the returned product and verify its condition, we will process the refund within 7 business days.
You may cancel your order within 5 hours of placing it. Cancellation requests received after this time may not be accommodated as the order may have already been processed for shipping. To request a cancellation, please contact our customer service team with your order number and cancellation request details.
Customers are responsible for return shipping costs unless the product is deemed defective, damaged, or not as described. We recommend using a trackable shipping method to return the product. We are not responsible for items lost or damaged during return shipping.
Refunds will be credited to the original payment method used for the purchase. Please allow 3 business days for the refund to reflect in your account, depending on your bank or payment provider.
The following items are not eligible for refunds:
Products damaged due to customer misuse or negligence.
Products that show signs of wear and tear or have been altered in any way.
Products returned without original packaging.
If you have any questions or concerns regarding our Privacy Policy, please contact our customer service team at [admin@alphainstyle.com] or [+91 8010784714].